Shipping and Returns

Exclusions and Discounts
Some of our partner manufacturers and vendors have chosen to be excluded from Rufus Guitar Shop sales, coupons, and other promotions. Products from the following brands are ineligible for promotional discounts or coupon codes: Fender, Squier, Charvel, Jackson, EVH, Gretsch, PRS, Duesenberg, Martin, Taylor, Yamaha, Godin, Seagull and Collings.

Rufus Guitar Shop realizes that not everyone is able to come into our physical store and check out all the fantastic guitars in stock so we are happy to offer shipping services to get these great instruments into your hands! With over 5000 shipments to date you can trust in us!

We ship within Canada using Canada Post for small packages and PO boxes, CANPAR for larger items and UPS for items valued over $5000. All items ship fully insured with tracking. A tracking number will be provided by email once your order is complete. We ship most orders in 1 business day. We use the utmost care to package items as good or better than when they came to us from the manufacturer.

Free Shipping in Canada
Free Shipping on orders over $350 before tax is a limited time offer available in Canada only New items. Used and Vintage purchases will be charged a shipping fee with options listed in the cart. Orders of new items below $350 before tax have a $15 flat rate for ground shipping within Canada. Nunavut, Yukon, Northwest Territories and Labrador are exempt from the free shipping promotion and will be charged the full shipping rate for items purchased. “Over-sized” instruments are also excluded from this promotion and shipping rates can be obtained by contacting us. “Over-sized Instruments” are defined by sizes larger than 35″ X 35″ box and weighing more than 40 pounds. If you need a shipping quote for an oversized item please contact us before ordering. We do not ship used tube amplifiers.

Express Shipping
The quoted rates for Canada Post, CANPAR and UPS are Ground Shipping, if you require faster delivery service please contact us for rates.

USA Orders
USA shipping is available, shipping rates are available in the shopping cart. We ship UPS and DHL insured. US customers are responsible for any and all Customs, US Fish and Wildlife, US Agriculture, Duty (for items manufactured outside of North America) and Brokerage fees. All shipments have full insurance and full declared value. We only sell in Canadian dollars, your payment method will convert the amount and charge you a currency exchange fee, rates vary by provider.  Unfortunately we are not able to ship some brands outside of Canada.

International Orders
Although we do offer international shipping, we currently do not offer international shipping through our webstore. If you would like to make an international shipping please contact us directly and we will be happy to assist you. International shipments travel via DHL or UPS. Unfortunately, we are not able to ship some brands outside of Canada.

For international orders some trade duties may apply. The purchasing customer is responsible to pay these fees before delivery. Check with your local Customs authority prior to ordering for details on any duties that may be applicable. If you refuse a shipment while it is in transit you will be charged the full shipping rate and a 10% restocking fee.

All taxes are the responsibility of the customer and will be added at checkout. By law we are required to charge taxes based on the destination Province.
US and International orders will be charged taxes based on your local or federal tax policy. Customers will be billed by the Customs Agency of the destination country for taxes applicable in that Country and/or State.

Returns, Refunds and Restocking Fees
Rufus Guitar Shop is pleased to offer all customers a 14 day return policy on all “Brand New” instruments, amps and pedals. Used, Vintage, Sale priced and B-Stock instruments are final sale.
We ask that you please return products in the original product packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received. Warranties must NOT be registered, if a warranty is registered the product can not be returned. Items returned not in like-new condition (scratched, dented, with velcro or modified in any way) or missing any of the original materials (hang tags, tools, paperwork, accessories, etc) will be subject to a minimum 25% restocking fee. Please pack carefully.
Shipping is non-refundable, it is the customer’s obligation to cover all shipping costs if returning an shipment. Before you return an item you must contact Rufus Guitar Shop within 14 days of receipt of an item for an RAN (return authorization number) and a return shipping label. A return authorization is required prior to returning your merchandise. Any returns shipped back to Rufus Guitar Shop without an RAN will not be accepted. Refunds will be issued minus all related shipping expenses, even if free or discount (ie: $5, FREE Shipping etc, actual shipping costs will be deducted) shipping was initially given, plus a 5% re-stock fee. Premium instruments priced $2500 and higher are subject to a Premium Restock Fee of 10%. Rufus Guitar Shop only sells in Canadian Dollars, international customers will be refunded to their original payment method in Canadian dollars, exchange rates may vary.

Contact Us
Email us at info@rufusguitarshop.com or by phone at 604-222-1717